SHIPPING AND DELIVERIES
All JUSTIN TONG orders are shipped through trusted courier partners. Australian and New Zealand orders are delivered by Australia Post, and international orders by UPS.
Shipping methods, estimated delivery times and costs are shown at checkout. Your order is confirmed by email once it has been dispatched.
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AUSTRALIA (Australia Post)
Delivery time: 1–4 business days
Standard: $10 AUD
Express: $20 AUD
Express on orders over $300: Free
NEW ZEALAND (Australia Post)
Delivery time: 3–5 business days
Standard: $40 AUD
INTERNATIONAL (UPS)
Delivery time: 4–8 business days
Standard: $40 AUD
Metro & Rural Deliveries
Delivery times depend on your location relative to our Melbourne warehouse. Orders to most Australian metro areas typically arrive overnight. Adelaide and Perth may take 2–4 business days, and rural areas 3–6 business days.
Processing Time
Orders are processed within 1–2 business days, after which the shipping time begins. During promotional periods, please allow 2–3 business days for dispatch. Orders are not processed on weekends or public holidays.
Delays & Issues
Delivery dates are estimates provided by our carriers, and on rare occasions your order may arrive later than expected. Please make sure your address details are correct, as we can’t take responsibility for delayed or lost deliveries caused by an incorrect address.
If your order arrives damaged, faulty or doesn’t match what you ordered, please email info@justintong.com.au with your order number and photos as soon as possible, ideally within 2 business days of delivery. See our Return & Refund Policy for more information.
Tracking Your Order
Once your order has shipped, you’ll receive a tracking number by email, with a link to follow your delivery in real time.
Duties and Taxes
Australia: All orders include GST.
New Zealand and International: Duties and import taxes are covered by JUSTIN TONG. You won’t be charged any customs fees on delivery. Orders may still be subject to customs clearance in your country, which can occasionally cause delays beyond the estimated delivery time.
If an order is refused or not collected, JUSTIN TONG reserves the right to deduct return shipping costs from your refund.
Order Information
You’ll receive an order confirmation by email once your order has been processed and paid for, and a shipping confirmation once it has been dispatched. If you haven’t received your confirmation emails within 48 hours, please contact us at info@justintong.com.au. Orders placed on weekends or public holidays will be confirmed on the next business day.
Pre-Order Shipping
Pre-order items are processed like regular orders but dispatched at a later date, shown on the product page. Shipping dates may change. If your order includes both pre-order and in-stock items, the in-stock items will be shipped first at no extra cost, and you’ll receive a shipping confirmation for each dispatch.