SUBMIT A RETURN/REFUND
We want returns to be as simple as possible. Please read our Return & Refund Policy before submitting a request.
Return window: lodge your request within 14 days of delivery.
Posting deadline: once approved, post your return within 5 business days for Australian orders, or 10 business days for international orders.
Condition: items must be unworn, unwashed and unaltered, with all tags attached and in their original packaging.
Shipping: return postage for change-of-mind returns and exchanges is at the customer’s expense.
In the comment field, please include:
- Your order number
- The item(s) you’re returning
- The reason for your return
- Whether you’d like a refund, store credit or size exchange (if exchanging, include the size you need)
For faulty, damaged or incorrect items, please also email photos to info@justintong.com.au.
SUBMIT A RETURN REQUEST
Please include the reason for return in the comment below
- Step 1: Read our Return & Refund Policy.
- Step 2: Submit your return request using the form below.
- Step 3: Wait for our approval email. Please don’t send items back before your return is approved.
- Step 4: Post your item(s) back by tracked service, following the instructions in your approval email. Local customers who’d like to drop off at our South Yarra boutique must request this in their return request, and wait for approval before dropping off.