This policy applies to all purchases made online at justintong.com.au. Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Please note that all returns must be submitted within the 14-day period, and items must be dispatched within 7 days after the return has been approved. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To complete your return, we might require a receipt or proof of purchase.

We try to make your return experience as easy as possible. Please follow the steps below for a smooth return. Please note that any items returned to JUSTIN TONG will be returned at the customers’ expense.