JT Collective Pty Ltd, trading as JUSTIN TONG

ABN: 31 684 729 404

Website: www.justintong.com.au

Email: info@justintong.com.au

Postal Address: 554 Chapel Street, South Yarra, VIC 3141

We collect personal information that is reasonably necessary for our business, including:

• Name, email address and phone number
• Billing and delivery addresses
• Order, transaction, return and exchange details
• Account, loyalty program and wishlist information
• Body measurements and fit preferences, for bespoke and made-to-measure orders
• Reviews, photos or content you choose to share with us
• Marketing preferences and communication history
• Website usage data, including IP address, browser type, device information, cookies and analytics data

We do not store your full payment card details. Payments are processed securely by our payment providers, such as Shopify Payments, PayPal and Afterpay, in accordance with their own privacy policies and security standards.

We do not collect sensitive information unless it is necessary, you have consented, or it is otherwise permitted by law.

We collect personal information directly from you when you:

• place an order online or in our South Yarra boutique
• create an account, join our loyalty program or subscribe to our mailing list
• book a bespoke consultation or provide measurements
• submit a return, contact us or use our website forms
• take part in promotions, events or surveys
• browse our website, through cookies, pixels and analytics tools

We may also receive limited information from third parties, such as payment processors, delivery partners and advertising platforms, where permitted by law.

You can browse our website without identifying yourself. However, we need your details to process orders, returns and bespoke requests.

We collect and use your personal information to:

• process, fulfil and deliver your orders
• handle returns, exchanges, refunds and store credit
• create and deliver bespoke and made-to-measure garments
• provide customer support, including contacting you about your order, sizing or delivery
• manage your account and loyalty program membership
• send marketing communications, where you have opted in
• show you relevant advertising on other websites and social media
• improve our website, products and customer experience
• prevent fraud and maintain website security
• comply with legal and regulatory obligations

We may disclose your personal information to trusted third parties who help us run our business, including:

• payment service providers
• delivery partners, including Australia Post and UPS
• our e-commerce platform (Shopify) and website hosting providers
• email marketing, analytics and advertising providers, including Meta and Google
• professional advisers, such as legal and accounting
• government or regulatory authorities, where required by law

We do not sell your personal information.

Some of our service providers store or process information overseas, including in the United States, Canada and the European Union. Where this occurs, we take reasonable steps to ensure your personal information is handled in a way consistent with the Australian Privacy Principles.

Our website uses cookies, pixels and similar technologies to improve your browsing experience, analyse site traffic and measure our advertising. This includes tools provided by Meta and Google, which may collect information such as pages viewed, products added to cart and purchases. This information is used to show you relevant ads on other websites and social media.

You can manage or disable cookies through your browser settings, although this may affect how our website works. You can also manage ad preferences through your Meta and Google account settings, or opt out of data sharing for targeted advertising here.

Our e-commerce platform uses automated tools to flag orders that may be at risk of fraud, based on order, payment, device and address information. Flagged orders are reviewed by a member of our team before any decision is made, and we may contact you to verify details. Orders are not cancelled automatically.

If you subscribe to our mailing list or opt in to marketing, we may send you updates about new collections, events and promotions by email. You can opt out at any time using the unsubscribe link in our emails, or by contacting us.

We may also contact you by email, phone or SMS about your order. This could be to confirm details, assist with sizing, or help with delivery or returns. These messages are not marketing and relate only to your purchase.

You can request access to, or correction of, the personal information we hold about you at any time by contacting us. We will respond within a reasonable time, usually within 30 days.

We keep personal information only as long as necessary for the purposes in this policy, or as required by law.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure, using technical, administrative and physical safeguards. However, no data transmission over the internet can be guaranteed to be completely secure.

If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches Scheme.

If you have a concern about how we handle your personal information, please email info@justintong.com.au with details of your complaint. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

If you are located outside Australia, you may have additional rights under the privacy laws of your country, such as the GDPR in the European Union and United Kingdom. To exercise these rights, please contact us.

We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised date.