JT Collective Pty Ltd or JUSTIN TONG

ABN: 31 684 729 404

Website: www.justintong.com.au

Email: info@justintong.com.au

Postal Address: 554 Chapel Street, South Yarra, VIC 3141

If you have any questions or concerns regarding privacy, please contact us using the details above.

We collect personal information that is reasonably necessary for our business operations, including but not limited to:

• Identification and contact details (name, email address, phone number)
• Billing and delivery information (addresses)
• Order and transaction details
• Account information (if you create an account)
• Marketing preferences and communication history
• Website usage data (IP address, browser type, device information, cookies, analytics data)
  

We do not collect sensitive information unless it is necessary and you have provided consent, or it is otherwise permitted by law.

We may collect personal information directly from you when you:

• Place an order or make a purchase
• Create an account or subscribe to our mailing list
• Contact us via email, website forms, or customer service
• Participate in promotions, events, or surveys
• Browse or interact with our website (via cookies and analytics tools)
  

We may also collect limited information from third parties (such as payment processors or marketing platforms) where permitted by law.

We collect and use your personal information to:

• Process, fulfil, and deliver your orders
• Provide customer support and respond to enquiries
• Communicate with you about your purchases, updates, and services
• Improve our website, products, and customer experience
• Send marketing communications where consent has been provided
• Comply with legal and regulatory obligations
• Prevent fraud and maintain website security
  

We may disclose your personal information to trusted third parties who assist us in operating our business, including:

• Payment service providers
• Logistics and delivery partners
• Website hosting and e-commerce platforms
• Analytics and marketing service providers
• Professional advisers (legal, accounting, compliance)
• Government or regulatory authorities where required by law

Some of these service providers may be located overseas (including cloud-based platforms). Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy laws.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and assist with marketing efforts.

Cookies may collect information such as browser type, pages viewed, and time spent on our website. You can manage or disable cookies through your browser settings, although this may affect website functionality.

If you choose to subscribe to our mailing list or opt in to marketing communications, we may send you updates about new collections, events, or promotions.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

You may request access to, or correction of, the personal information we hold about you at any time by contacting us.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes technical, administrative, and physical safeguards.

While we take privacy seriously, no data transmission over the internet can be guaranteed to be completely secure.

In the event of a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches Scheme under the Privacy Act and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

If you have concerns about how we handle your personal information, please contact us at info@justintong.com.au.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be published on our website with the revised date.